Shipping & Return Policy
Shipping is always FREE! Below are some guidelines about the time it takes for us to process an order. We appreciate your patience!
All regular orders are shipped via USPS Priority Mail within 7 business days of payment confirmation. US orders can be expected to be delivered within 2-5 days after shipping. Please note: estimated delivery time is based from the day the order ships, not always the day it is placed! Please allow 3 business days for the tracking information to update before contacting us.
Unfortunately, we can't hand-deliver every single package, so any delays with the USPS due to weather, holidays, or anything else are out of our control. You will receive an email notification as soon as your package is in on the way!
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please email firstname.lastname@example.org
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Returned by Customer - Unfortunately, we do not refund or accept returns for orders due to buyer’s remorse this includes size exchanges. By the Water is a small business and we do not have the capability to accept returns, thank you for understanding!